Pricing & billing FAQ¶

How am I billed?¶

Billing is done either annually (every year), semi-annually (every 6 months), quarterly (every 3 months) or monthly.

What form of payments do you accept?¶

We accept physical & virtual credit/debit/prepaid cards issued by Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, and JCB.

I paid, but my invoice is marked as not paid¶

In some rare instances, it may take up to 15 minutes for the invoice to be marked as paid after payment.

If your invoice is marked as unpaid after 15 minutes, please contact support before attempting another payment to avoid a double charge.

How do I cancel a service?¶

You can cancel your service anytime from the client area. Once you’re logged in to the client area, from the left-side menu cards > select Services > press Trash icon, and follow the on-screen prompts.

Do you offer refunds?¶

We do not offer refunds for cancelled services or policy violations. If Mailcheap breaches its obligations set forth in the ToS, you will be entitled to prorated refund of any prepaid fees.

I live in the EU. Does Mailcheap charge VAT?¶

No, all invoices are issued by Cyberlabs Inc., US.

Are there any late payment penalties or fees?¶

No. There are none. We strongly believe in fully transparent billing. There will never be any hidden fees or charges. But, unpaid services will be suspended 3 days past the due date on the service and terminated 14 days past the due date on the service.