Getting Started

Get started with Mailcheap’s hosted email (email hosting) plans.

  • Enterprise Cloud
  • Enterprise Dedicated
  • Enterprise Shared

Steps

Follow these steps to get started with using your service.

If you’re migrating from another service, following these steps in order would make sure that there is no downtime associated with migration.

0. Install server

Self server installations are available for all Enterprise Cloud plans.

Administrators of all other plans (that isn’t supported by installer) can skip this step and proceed to step 1. You will receive an email titled ‘Service activated’ with all the pertinent details once the service is activated. See service status here.

To install server, from client area Services > press Manage button under Actions column.

Tip

Mailcheap’s console includes tools for verifying DNS & service status, manual IMAP migration, POP fetch & other tools.

1. Add domains & new users

Mail Portal is your one-stop mail administration, webmail, contacts and calendaring gateway. It can be accessed at your homepage (mailserver hostname). Homepage, mailserver hostname & login credentials are available in the provisioning ticket/email titled ‘Service activated’. Refer to email history from the client area by clicking here.

For self installed servers: Homepage, mailserver hostname & login details can be found in the installer window. From client area Services > press Manage button under Actions column.

Help information related to adding domains and accounts is available in the portal itself (look for Info buttons wherever applicable). For detailed information on adding domains and accounts, see Setup Mail help article.

2. Migrate existing users

Automatic migration can be set up from Mail Portal > Auto migration. Help information related to this is available in the portal itself. For detailed information, see Migration help article.

Warning

If you have a Cloud/Dedicated server, please make sure to watch the load averages from Server > Usage metrics so as not to put undue load on the server which may cause service disruption and loss of data. Migrate users incrementally when performing migration for a large userbase if you’re unsure the server can handle the load.

3. Configure DNS records

The below DNS records must be configured for each domain to receive & send emails.

  • MX record: to receive emails
  • SPF record: to send emails

Help information related to this is available in the portal itself (refer to Info button under Actions column of verified domains). For detailed information on adding DNS records including setting up Primary MX / Backup MX / SPF / DKIM / DMARC records, see Setup DNS help article.

Tip

Auto-migration provides a resync option to migrate any mails received by the old service in the interim period before updating MX records.