Need a plan larger than ES-200? Have a look at Enterprise Cloud product.

• Is this product right for me?

  Enterprise Shared plans are suitable for startups and professionals who need a scalable email solution without the need to resell or provide management access to others.

• What is the activation time?

  Activation would take 2 to 3 minutes. Once activated, you can start using the product immediately.

• Is this product white-label?

  These plans support hosting mail for your custom domains and enable creating email accounts like alice@your-company.tld or bob@some-project.tld. But custom branding options such as private-label hostname (e.g., mail.yourdomain.tld) and admin panel with personalized branding (custom brand name) are not included.

• What do you mean by ‘unlimited users’?

  With Mailcheap, you can create unlimited number of mailboxes belonging to unlimited number of domains. The only limit is the hardware resources (storage & compute) of the server. These plans utilize a shared compute instance and so fair usage applies. If you regularly go over the specified concurrency limit, you may be asked to upgrade.

• Can I upgrade/downgrade my plan?

  Plans can be upgraded up to ES-200. All other upgrades/downgrades require migration (fully supported by Mailcheap and with minimal to no downtime). Additionally, split domain routing (SDR) enables you to scale horizontally across multiple mailservers instead of upgrading a single server.

• How is my data secured?

  Email data is encrypted in transit and all mailservers receive security updates daily. All plans utilize our Ceph storage architecture with 3x data replication to ensure maximum data availability & integrity. Additionally, data can be restored from our offsite backup system where we keep rolling snapshots for the last 30 days.

• Are there any sending/receiving limits?

  Yes, as all our hosted email plans use Premium Relay (multi-relay system for high deliverability) by default. Shared plans cannot turn off Premium relay on request to remove limits.

• Is there virus filtering?

  Yes, spam and virus filtering are included as standard with all hosted email plans.

• Is there an uptime or support SLA?

  An SLA is currently not offered, but we strive to provide an uptime of 99.9% and to answer support queries within 12 to 24 hours. Our historical uptime averages can be seen from the status page.